Coachoutlet.com is the only place online where you can purchase authentic Coach Outlet Product. Periodically, we offer special savings on limited products. Sales last as long as the offer as communicated by that particular event. All prices are in U.S. Dollars (USD $).
Yes, products available online are or will be for sale in most Coach Outlet stores. Online exclusive products are available only at CoachOutlet.com
Sign into your account at COACH.COM or COACHOUTLET.COM to see your rewards on your Insider dashboard. You can also see special offers tailored to you, exclusive product drops and learn more about your Coach Insider benefits.
All U.S. and Canada residents, 18 and older, are welcome to join. To become an Insider, all you have to do is create an account online at COACH.COM or COACHOUTLET.COM or sign up with an associate in one of our stores.
You sure can! The Coach Insider program is now available to both Coach and Coach Outlet customers.
Yes, you can.
You'll receive an email with a link to finish setting up your account. The link expires in 12 hours. If your link has expired, sign into your account at COACH.COM or COACHOUTLET.COM and click on "Forgot Password" to reset your password.
All Coach Insiders are eligible to redeem one birthday reward per year during their birthday month. You'll receive an email with redemption instructions, so it's important that you opt in to receive marketing emails from Coach. Want to make sure you're on the birthday list? Add your birthday to your account and update your email preferences.
All Coach Insiders can receive free customizations on two customization-eligible products per calendar year, of up to $125 worth of embellishments or digital printing for each product. This reward may be redeemed at Coach stores with Coach Create stations and will soon be available to redeem on COACH.COM. It is currently not available at Coach Outlet stores or on CoachOutlet.com. Additional terms and conditions may apply.
We encourage you to redeem your rewards often so you can make the most of your Coach Insider membership. Certain rewards and offers expire, so be sure to check expiration dates on your Insider dashboard.
If your order is canceled, please contact Customer Service atCoachInsider@Coach.com
We're sorry but once a transaction is complete, you can no longer redeem your reward for that purchase.
Throughout the year, you'll get early access to sales and special product drops. You'll also receive invitations to Coach Insider exclusive events. Be sure to list your local Coach or Coach Outlet store under "My Preferences" so you don't miss a thing.
In order to shop product drops, you need to be signed in to Coach or CoachOutlet.com. You can find exciting product drops on your Insider dashboard or on these product drop pages:
Coach.com/Product-Drops
CoachOutlet.com/Product-Drops
Throughout the year, Coach Insiders will be invited to share input on a topic related to Coach, Coach Outlet or the Coach Insider program. This could be voting on the next gift with purchase, early access collection, future Insider rewards and so much more. Your feedback will help to shape and influence the future of the Insider program.
You can unsubscribe from our marketing emails or SMS communications. To unsubscribe from email marketing, please click the "unsubscribe" link at the bottom of any email that you receive or email us at privacy@tapestry.com. To unsubscribe from SMS communications, follow the instructions in the message. Please note that if you have already requested products or services when you decide to withdraw consent, there may be a short period of time for us to update your preferences and ensure that we honor your request.
Call Customer Care to cancel membership at 1-888-262-6224 (Retail) / 1-800-307-0040 (Outlet).
As a member of the Coach Insider loyalty program, your personal information will be used to administer your account and to provide you with rewards and recommendations. For further details, please see our Privacy Policy. If you have any questions, contact the Privacy Team at privacy@tapestry.com.
The Coach Outlet Terms of Use and the Coach Terms of Use apply to your participation in the Coach Insider program.
Ask away. We love hearing from you. Contact us at CoachInsider@Coach.com.
You can unsubscribe by clicking here, by calling Customer Care at 1-800-307-0040, by emailing us at privacy@tapestry.com or by clicking on the unsubscribe link at the bottom of any Coach email that you receive.
Please verify your billing information to ensure that it matches your credit card billing address (i.e., street/city/state/zip address must match EXACTLY). Please be aware that with each submission, you may place another hold on your funds for the total amount of the order. In many cases, submission with a valid credit card number with an incorrect billing address will still result in a hold on your account. If this occurs, please note that those authorizations will drop off your account within 2 - 4 business days depending on your issuing bank. Please contact your bank for further questions.
Coachoutlet.com is currently accepting orders using Visa, Mastercard, American Express, Discover, Diners Club, JCB, PayPal, and the Coach gift card.
Once you place an order with coachoutlet.com, we will provide you with a confirmation number and you will receive an Order Confirmation Email to confirm that your order is being processed. If you do not receive your confirmation information within 24 hours, feel free to call Coach Customer Care at 1-800-307-0040 to confirm that Coach has received your order.
If you have questions about your order, please email us at coachoutlet@coach.com, or call Coach Customer Care at 1-800-307-0040.
We're sorry, but orders are prepared for shipment immediately and cannot be changed or canceled.
Quantities are limited and available while supplies last. There is a 10-unit restriction per customer per purchase, with a maximum of 5 units per style. Coach Outlet may also place a limit on volume purchases over an extended period of time. This is necessary to ensure that all of our customers have a fair and even chance of purchasing authentic Coach Outlet product. This quota is at Coach's discretion and is subject to change.
When select styles are made available in quantities greater than 5, these items will be considered final sale and will not be eligible for price adjustments or returns. If a bulk order is not received, it is not eligible for replacement when marked delivered by the carrier.
Price adjustments on previous purchases are not permitted.
Yes! Online orders can be assisted by calling toll-free at 1-800-307-0040.
Gift packaging is not available at this time.
The sales tax quoted at time of checkout is an estimate. The final total sales tax will be reflected on your invoice and will include state and local taxes based on your local tax rates.
Coachoutlet.com is not currently accepting orders with billing or shipping addresses outside of the United States, Canada and Puerto Rico.
Yes. We accept credit card payments through a secure online server using advanced encryption services.
Yes, member benefits start immediately.
We do not accept checks, cash, or money orders online.
Up to two cards can be used on one order at checkout.
Sitewide promotions will automatically be applied once an eligible item is added to the cart. One-time use promotion codes can be added at checkout in the "Apply Promo" box. Please ensure that all requirements are met and that the code is typed exactly as received.
We can repair Leather Goods, like bags, wallets, wristlets and some accessories. For other items, like ready to wear, footwear, watches and eyewear, please give us a call at 1-800-307-0040, contact us at online, or visit your local store.
You can begin your repair one of two ways:
Once received, you'll receive an email confirmation letting you know your item has been received. Our repair artisans will carefully assess your item to make sure it can be repaired without compromising its integrity. Depending on the type of repair needed, repairs may take 4-6 weeks to complete. Please note that our repair workshop is unable to remove stains or refurbish leather. If your item is deemed unrepairable, it will be returned to you and any fees collected will be automatically refunded. When your item is on its way back to you, you will receive a shipping confirmation email containing tracking details.
Once you receive the email that your item has been received and evaluated, the total repair process typically takes 4 to 6 weeks.
If your item cannot be repaired, our Repair Workshop will send it back to you at no cost to you. If fees have been collected, they will be automatically refunded. If your item is within its warranty period, has a quality issue and cannot be repaired, we will first attempt to replace your item, if the item is not available, we will send you a merchandise card for full value including tax.
Every repair is done by hand by our expert craftspeople in the Coach Repair Workshop—to our exacting standards of quality. If your item is within its warranty period and has a quality issue, repairs are complimentary. Beyond the warranty period and/or if the issue is not related to quality, there are set fees depending on the type of service. Fees range from $40 to $160.
Still have questions? Please visit Customer Care for more assistance.
Klarna is an alternate payment method that allows you to split your purchase into 4 interest-free payments. To use Klarna to pay for your purchase, choose Klarna in the checkout. Your purchase will be split into 4 interest-free payments. The first payment will be taken from your credit or debit card when your order is shipped. The remaining three payments will be automatically charged to your card 14, 28, and 42 days later.
If your basket is eligible for 4 interest-free payments with Klarna, you will be able to select Klarna as a payment method during checkout. After your order is shipped, you will be charged for the first quarter of the total amount. Klarna will send a notification once the payment has been processed. You will be informed ahead of time before the next payments.
To sign up, you will need :
1. A US-issued debit or credit card. Klarna currently accepts most debit and credit cards (i.e., Mastercard, Visa, Discover). Please note, prepaid cards are not accepted.
2. To be 18 years of age or over
3. An SMS-capable phone number
4. A US residential address
We want you to be completely happy with your Coach Outlet purchase. If you are not satisfied with your purchase, Coachoutlet.com orders made with the Klarna payment method may be returned by mail or to a Coach Outlet Store for refund to the original form of payment. For refunds on these orders, items must be returned to our Jacksonville facility (see below for shipping address) or a Coach Outlet Store within 30 days of purchase. (Note: Items must be unworn, unused and include all tags, parts and accessories). Items that have been personalized or altered in any way are final sale and cannot be returned. We're also happy to assist you with an exchange or offer merchandise credit for new, unused items returned to a Coach store within 30 days of purchase. Note that customers are responsible for return shipping charges. Prepaid return labels are not available for Coach Outlet purchases.
CSI Returns
One Coach Way
Jacksonville, FL 32218
If you have paid for your order with a card, the refund will be made to the same card. Returned or cancelled orders should first be registered with Coach. The refund will be processed within the next 14 days of Coach logging the returned or cancelled order.
Once Coach has received the return (partial or full) and you have received our confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, Klarna shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.
Yes. If you want to pay the outstanding balance of your purchase early, simply log in at the top of the page, go to the order page, and select "Pay off early".
Cancellations are subject to our cancellation policy. To cancel your order, please contact us. Once we have confirmed the cancellation, Klarna will update your payments accordingly and you can check the status of your payments anytime in your Klarna app. Refund processing times vary and can take up to 14 days depending on your financial institution. To check the status of your refund, please confirm first we have updated your payments accordingly and check if you might have already been refunded to your original payment method. If 14 days have passed since the issue of credit and you are still missing your refund, please contact Klarna for further support.
You can live chat with Klarna's customer service agents 24/7 to request that your contact details be updated. Please quote your statement number if you have received a statement by post.
When you choose to pay over four (4) interest-free payments, Klarna may perform a soft credit check. This type of credit check will not impact your credit score..
You can reach Klarna customer service anytime by calling 844-KLARNA1 (844-552-7621), or download the Klarna App to manage your payments directly.
Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them over time. For some orders, you may use a pay-in-4 option to make four interest-free installments over six weeks while other higher value orders may qualify for a monthly payments option with interest.
If your basket is eligible for 4 interest-free payments with Afterpay, you will be able to select Afterpay as a payment method during checkout. If you have an existing Afterpay account, you will be able to log in with your credentials. If you do not have an existing account, you may apply for one through Afterpay's application process.
For in-store shopping, you'll need to create an account, download the Afterpay app, and follow the prompts and eligibility checks to add the Afterpay Card to your digital wallet.
For online shopping, you don't need to register prior to making your first Afterpay purchase. When you are making a purchase, simply choose Afterpay as your payment method at checkout. If it's your first time using Afterpay, you will provide payment details as usual to complete your purchase. Once your first order is approved, your Afterpay account is created. All you need to do is visit www.afterpay.com or download the Afterpay app to set up a password and you will be able to make future purchases using Afterpay by simply entering your login details during checkout.
To be eligible to use Afterpay you must:
We want you to be completely happy with your Coach Outlet purchase. If you are not satisfied with your purchase, Coachoutlet.com orders made with the Afterpay payment method may be returned by mail or to a Coach Outlet Store for refund to the original form of payment. For refunds on these orders, items must be returned to our Jacksonville facility (see below for shipping address) or a Coach Outlet Store within 30 days of purchase. (Note: Items must be unworn, unused and include all tags, parts and accessories). Items that have been personalized or altered in any way are final sale and cannot be returned. We're also happy to assist you with an exchange or offer merchandise credit for new, unused items returned to a Coach store within 30 days of purchase. Note that customers are responsible for return shipping charges. Prepaid return labels are not available for Coach Outlet purchases.
CSI Returns
One Coach Way
Jacksonville, FL 32218
If you have paid for your order with a card, the refund will be made to the same card. Returned or cancelled orders should first be registered with Coach. The refund will be processed within the next 14 days of Coach logging the returned or cancelled order.
Once Coach has received the return (partial or full) and you have received our confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Afterpay if you've made a partial return. With a full return, Afterpay shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Afterpay app.
Yes. If you want to pay the outstanding balance of your purchase early, simply log in at the top of the page, go to the order page, and select "Pay off early".
Cancellations are subject to our cancellation policy. To cancel your order, please contact us. Once we have confirmed the cancellation, Afterpay will update your payments accordingly and you can check the status of your payments anytime in your Afterpay app. Refund processing times vary and can take up to 14 days depending on your financial institution. To check the status of your refund, please confirm first we have updated your payments accordingly and check if you might have already been refunded to your original payment method. If 14 days have passed since the issue of credit and you are still missing your refund, please contact Afterpay for further support.
To change your email address, follow these steps below:
Via the App:
Via the Afterpay website:
Afterpay may conduct a soft credit check for new customers when they first sign-up to use the platform. This soft credit check will not impact a customer’s credit score.
Soft credit checks (also known as soft pulls or soft inquiries) are very common and will not affect credit scores, will not be visible to other lenders or creditors and may or may not be recorded in credit reports, depending on the credit bureau.
Afterpay takes a number of factors into account when making a decision to approve a new customer, a soft credit check is one of those factors.
Afterpay will also do a credit check if you use the Pay Monthly option while checking out. This is part of the assessment to determine your eligibility for this product, as well as the APR that can be offered.
You can reach Afterpay customer service by visiting this link or using the Afterpay App and tapping the Help button.
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Coach Outlet is no exception—we have always been committed to crafting products that are not just of “good quality,” but of the highest quality. We care about every step that goes into making our products, from sourcing real leather to investing in both immediate and long-term measures to build a more circular kind of fashion.
Everything we make, we craft to last with the belief that better-made things create a better made future for all.
The Comparable Value is an indication of value based on th e quality of the material used, our commitment to craftsmanship and the high standards demanded by Coach and initial prices charged for similar products in the market. The Comparable Value is not intended to be a representation of a sale or of savings versus any particular product on a particular day.
At Coach Outlet we strive to provide our customers with a luxury shopping experience and are pleased to offer product at lower prices than the Comparable Value.
Coach and its parent company Tapestry, Inc. care about the quality, workmanship and authenticity of every product we sell. Counterfeiting is illegal. Counterfeit products do not undergo inspection processes and often do not adhere to safety, health and wage regulations, including child labor and human rights laws. Counterfeiting has been linked to organized crime, child labor, and terrorism. Counterfeits can also harm the economy, including through lost revenues, jobs and taxes. It is estimated that counterfeiting costs the United States economy 250 to 500 billion dollars a year.
To help protect our Coach brand and consumers from counterfeits, we work with law enforcement and customs officials in the United States and around the world to stop the shipment and sale of counterfeit goods. We also monitor online and offline channels for counterfeit merchandise.
Authentic Coach products are sold by Coach retail and outlet stores and online at www.coach.com, www.coachoutlet.com, world.coach.com or at authorized department stores and specialty stores. To find a store near you, visit www.coach.com/stores.
We do not respond to requests to authenticate product or identify authorized distributors. Please note that if a deal or price sounds too good to be true, it probably is. We do not sell our products at flea markets, through street vendors, or in kiosks in malls.
Be wary of counterfeit websites which claim to be "official." Websites offering counterfeit product often use misspellings of the actual word "Coach" in the URL. They may also imitate the layout and overall appearance of coach.com. These websites may also appear on search engine results. A few examples are: coachoutletfactory.org, coachbags.biz, coachonline.us.com
Auction websites may have counterfeit goods available for purchase despite language on the product's listing claiming that it is "authentic."
You can report infringing and counterfeit listings through our counterfeit reporting form, which you can access here. You can also make a report by calling our counterfeit hotline: 1-833-768-1778. We work to combat the unauthorized production and sale of counterfeit Coach merchandise, and appreciate any information you could share to assist us in our efforts. Please provide as much information as possible, including, for example, the location of the merchandise and the type and number of products being offered for sale. Providing as much information is helpful to our anti-counterfeiting efforts.
Counterfeits can be reported using the form and the hotline anonymously . We only use your email address to file and investigate your report. You have certain rights under applicable privacy laws. Please see the applicable privacy policy at the footer of each of our brand websites in the country in which you live for more information on our data handling practices.
Your Coach product is made to last, but if something happens, we're here to help. We offer a one-year warranty on our handbags, briefcases, and small leather goods. For any quality-related issues within this time frame, repairs are on us. Beyond the warranty, we're happy to assess for repair.
If unable to visit a Coach Outlet store, you may ship your item to Coach for assessment. We recommend shipping by insured traceable means, such as UPS or insured mail. Please send to:
COACH
Attn: Customer Service
5901 West Side Avenue
North Bergen, NJ 07047
Please include our Warranty Service Request Form, which you can print out and send to Coach along with your item.